Omnichannel Service
AI powered chatbot – Bella
Receive real-time, 24/7 support.
Reduce friction, enhance UX, and improve engagement.
Employees get simple and instant answers to their questions, whether it relates to salary, leave, attendance, IT declaration, proof of investments, etc.
Employee self-service
• Reset password
• Download pay slips, tax reports, YTD statements, and Form 16
• Download pay slips, tax reports, YTD statements, and Form 16
• Constant optimisation
• Learns continuously
• Regular upgrades
• Fine-tuned response parameters
• Learns continuously
• Regular upgrades
• Fine-tuned response parameters
Even the most sophisticated chatbots have limitations. For a layperson to negotiate the intricacies of tax computation and HR professionals to stay abreast of changes to statutory regulations and navigate the complexities of payroll, it is crucial that they speak to a client-facing human. We combine the convenience of an app and chatbot with the personal touch of a dedicated Single Point of Contact (SPOC).
Our SPOC for HR and finance departments, employees and ex-employees provides
- Personalised support by email or telephone
- Courteous, empathetic interaction
- First-hand knowledge of the payroll process
- Answers to queries within 24 hours
- Single-step process that prevents the need to follow up with multiple representatives
- Minimal compliance risk